help center · 18+ · no sign-up

Help Center

Straight answers for xvideochat — the age gate, starting a no-sign-up session, camera permission and WebRTC rooms, the skip / block / mute / report controls, coins, and what is never recorded.

Getting in

Do I have to be 18 to use XVideoChat?

Yes. XVideoChat is strictly 18+. Every visitor passes a hard age-confirmation gate before any room loads — decline it and you leave the site. There is no way around the gate and no “preview” for anyone under 18.

Do I need to sign up or give an email?

No. There is no account, no email, no phone number and no profile to fill in. You confirm you are 18+, allow the camera when you are ready, and the matcher pairs you with another adult who is online right now. The session is the product — nothing about you is stored as a profile.

How does a session start?

Open the site, clear the 18+ gate, then tap to start matching. A cam room needs camera permission before it can start, so you are never live before you allow it — and text or voice rooms never ask for the camera at all.

The room

When does my camera turn on?

When you grant the browser camera permission and a cam room connects — until then you are not broadcasting anything. If you would rather not be on cam, start a voice-only or text-only room instead. Note that the camera button inside a room masks the picture on both sides rather than switching the camera off; on a phone you can also flip to the rear camera to keep your face out of frame.

How does the video connection work?

Rooms are 1-on-1 and run over WebRTC — two browsers, one room. The video and audio stream directly between the two sides of the call for the length of the session. Close the tab and the room is gone.

My camera or microphone is not working — what do I check?

First, make sure the browser is allowed to use the camera and mic for this site (the permission prompt, or the camera icon in the address bar). Then check that no other app is holding the camera, and that you are on a recent Chrome, Edge, Safari or Firefox. WebRTC needs a secure (https) connection, which the live site always uses.

Controls in a room

How do I leave or change who I am talking to?

Skip is always on the room screen — one tap ends the current room and finds the next person. You never have to dig through a menu to get out.

Someone is making me uncomfortable. What can I do right now?

Mute sits on the call screen and silences them instantly, and next or hang up ends the room. Block and report are on the other person's profile: once you block someone they will not be matched with you again, and a report opens a short form that goes straight to our trust & safety queue.

Coins & payments

Is XVideoChat free to start?

Yes. Every new visitor lands with a free starter bundle — no card and no sign-up required. After the starter bundle you can keep going by topping up coins or by inviting friends.

Will I be charged automatically?

No. There is no subscription and nothing auto-charges. Coins are only ever spent when you choose to top up; if you do nothing, nothing is billed.

What are coins used for?

Coins cover continued matching and calls beyond the free starter bundle. You buy them only when you want more time — there is no hidden paywall waiting mid-session.

Privacy & recording

Are my video chats recorded?

Not on our side. Room sessions are not recorded or saved by XVideoChat — when you close the tab, the room ends with it. We do not publish, resell or re-broadcast anything that happens inside a room.

What do you actually store about me?

Because there is no account, there is no profile, avatar or message history tied to a name. The full detail of what is and is not collected lives in the Privacy Policy.

Moderation & reporting

Is anyone moderating the rooms?

Yes — automated content filters run across rooms in real time, backed by live human reviewers. Behaviour that breaks the rules is flagged, and repeat offenders are removed permanently.

What happens after I report someone?

The report ends that room and lands in our trust & safety queue with the session context attached. Confirmed abuse, harassment or any sign of an underage user results in a permanent ban — no warnings for serious cases.

Still stuck?

If your question is not here, reach the team directly. Safety and abuse reports are read first — for anything happening in a room, use the report button on that person's profile so the case context comes with it.